Thank you for your patience. We have confirmed that services are fully recovered, performance has been restored, and applications are operating normally. We expect smooth performance moving forward.
This will be our final update on this incident.
Posted Sep 19, 2025 - 10:31 PDT
Update
The issue appears resolved and services have been restored. Users may experience occasional slowness as systems fully recover. We continue to monitor closely and will post an update once we have confirmed that performance is fully back to normal.
Posted Sep 19, 2025 - 10:01 PDT
Monitoring
We’ve implemented a fix and are seeing services come back online. Our team will continue to closely monitor the restoration process and share regular updates until we’ve confirmed the issue is fully resolved.
Posted Sep 19, 2025 - 09:41 PDT
Identified
We have identified the cause and are implementing a fix to restore services. We will continue to provide updates as we work to resolve this issue.
Posted Sep 19, 2025 - 09:24 PDT
Update
We are continuing to investigate this issue.
Posted Sep 19, 2025 - 09:13 PDT
Investigating
We have been notified of a problem that has hindered certain users from accessing the PetDesk Communications Dashboard. Our team promptly initiated an investigation and is diligently working to restore access for all clients. Further details will be provided soon.
Posted Sep 19, 2025 - 08:57 PDT
This incident affected: Login / Authentication (Mobile App Login, PetDesk Communications Dashboard Login) and Provider Communications Dashboard.