SMS Delivery Delay

Incident Report for PetDesk Status

Resolved

Upstream service providers have marked today's issue as resolved.

Posted Oct 20, 2025 - 18:21 PDT

Update

We're seeing reduced delays in SMS delivery and progress towards resolution, but will continue to monitor until our upstream service dependencies have reported a resolution.

Posted Oct 20, 2025 - 14:08 PDT

Monitoring

Currently monitoring the situation with our upstream providers and will provide additional information as it becomes available to us.

Posted Oct 20, 2025 - 12:17 PDT

Investigating

We are currently experiencing intermittent 10DLC SMS delivery issues through our provider, Twilio, due to the ongoing AWS US-East-1 regional outage. We will provide an update as soon as we have more information.

Posted Oct 20, 2025 - 12:15 PDT

This incident affected: Notifications (SMS Notifications).